The technical support services are customized in Service Level Agreements that fit your network requirements.
Our technical support services include the following;
- Technical support services. Responding to technical questions, providing emergency support in critical network situations, and access to our SLA-based service request management system.
- Software updates and upgrades services. Providing new releases of software and firmware to correct limitations (update) and to add functionality (upgrade), access to product documentation and other restricted information. Software and customer documentation is available via the support website.
- Hardware replacement services. Providing replacement products for units discovered as defective before the standard warranty expires.
The technical support services give access to experts on Waystream products. Technical support services provide incident management with the goal to restore normal operation of services as quickly as possible.
Technical support is provided by the Technical Assistance Center (TAC) and is offered in three levels: